I Didn't Receive an Item I Purchased

I Didn't Receive an Item I Purchased

If you recently made a purchase from the WoA Store but haven’t received the item, don’t worry. Follow the steps below to resolve the issue:

Step 1: Rejoin the Server

1. Exit the server and return to the main menu.

2. Rejoin the WoA server and check if your purchased item appears.

Step 2: Use the Fix Purchase Command

1. Type the command /fixpurchase in the in-game chat.

2. Redeem the Free Offer that opens in the menu.

3. If the item still doesn’t appear, quit the game completely, reopen it, and try the command again.

   • There is no limit to the number of times you can use /fixpurchase.

Step 3: Verify Your Purchase

• Reopen the item or bundle you bought and check if it’s marked as Purchased in the store:

  • If it is NOT marked as purchased but Minecoins were deducted from your account, please contact Minecraft Support directly.

  • If it is marked as purchased, Minecoins were deducted, and you still haven’t received the item after trying the above steps, proceed to Step 4.

Step 4: Contact WoA Support

If your item is marked as purchased and the issue persists:

• Reach out to our support team at support@playwoa.com or use the Live Chat option available on our website.

• Provide as much detail as possible, including:

  • The item or bundle you purchased.

  • The date and time of the transaction.

  • Your Minecraft username and platform.

We’re Here to Help

We sincerely apologize for any inconvenience caused and appreciate your patience. We are actively working with Microsoft to resolve these issues and ensure a seamless purchasing experience in the future. Thank you for supporting WoA!